Frequently Asked Questions
Find quick answers to common questions about our products, ordering process, shipping, and more. If you need additional help, our team is always here for you.
Customer Service
1. How can I contact you?
You can contact one of our promotional products experts by calling 215 833 4700 or by visiting our contact us page.
2. How can I be removed from your mailing list?
To unsubscribe from our mailing list, click here.
3. How do I check my order status?
To check your order status, go to Order History Sign-in or call Customer Service at 215 833 4700
4. Do you provide free samples?
For those interested in making bulk purchases, we are happy to send samples (subject to review) with a value of up to $10.
To obtain a sample, please fill out the sample request form on the product page or call Customer Service at 215 833 4700
2. Order Placement / Management
For those interested in making bulk purchases, we are happy to send samples (subject to review) with a value of up to $10.
To obtain a sample, please fill out the sample request form on the product page or call Customer Service at 215 833 4700
Order Placement / Management
5. Why isn't a product I previously ordered available?
Previously ordered products can be discontinued either because a new version is now available or because a decision was made not to carry that product any longer.
6. How do I get a copy of my invoice?
To obtain a copy of your invoice, please fill out the information on the E-Invoice page.
7. How can I get a quote?
To begin an online quote, log in to your account (or create an account if you don’t have one) and start a quote from the product page of the item you would like a quote on.
You can also call Customer Service at 215 833 4700
8. When do I need to include a P.O. Number?
You will need to include a P.O. Number if you would like us to bill you. If this is your first time purchasing from us, you may be required to prepay for your order.
9. Will I be charged sales tax?
Those who order in New York State will be charged sales tax unless they have a valid sales tax exemption certificate.
10. What is the possible over/under run?
All personalized orders are subject to an over/under run of 5%, ensuring flexibility in quantities to accommodate any unexpected variations in product.
11. How do I pay for my order?
Online or by phone: We accept Visa, Mastercard, or American Express, or you can pay by purchase order. We do not yet accept Apple Pay or any other form of mobile wallet payments.
By mail or fax: Print and fill out your order form to be mailed or faxed. You may complete or download the form.
Pre-pay by mail: Once you fill out your order form, mail the form with your check. Please make all checks payable to Positive Promotions.
12. Can I order from outside of the U.S.?
Please call Customer Service at 215 833 4700.
13. What is your return policy?
With over 77 years of customer satisfaction, our reputation precedes us. Our commitment is simple: ensuring every customer is fully content. If any purchase fails to meet expectations, return the item for a replacement, credit, or full refund.
For non-personalized orders, please contact Customer Service at 215 833 4700 before returning the item.
For personalized orders, reach out to Customer Service at 215 833 4700 for review by our Imprint Complaint and Resolutions specialist.
Returns must be initiated within 30 days. Refunds or credits will be processed upon receipt of the returned items.
14. How much does shipping cost?
Please view our shipping table for estimated shipping costs.
15. How can I place or change my order?
You may place your order through the website, by calling 215 833 4700, by faxing an order form to 215 833 4700, or by mailing your order form to:
Positive Promotions
15 Gilpin Ave
Hauppauge, NY 11788
16. Can I have a proof of my personalized imprint?
If you would like to see a proof of your design prior to printing, we will email you a proof free of charge.
Please note that this will add two production days to your order time.
17. What is the personalization set-up charge?
To cover the cost of setting up the plates for imprinting, a set-up charge will be applied.
18. How should I send in my logo?
Email your artwork in TIFF, EPS, or JPG format to art@positivepromotions.com.
You must include your order number in the subject line of the email.
